Refund & Return Policy

Thank you for shopping at GoGetter Hyperstore (electronic-hypermarket.web.app). We value your satisfaction and strive to provide you with the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• With all tags and labels attached
• Accompanied by the original receipt or proof of purchase

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 3-5 business days.

Please note that the refund amount will exclude any shipping charges incurred during the initial purchase, unless the return is due to our error.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods
• Items marked as "Final Sale"

Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 3-5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Vendor Return Policies

Individual vendors on GoGetter Hyperstore may have their own return policies in addition to this platform policy. Vendor-specific return policies are displayed on each product listing and during checkout. In case of conflict, the more favorable policy to the customer shall apply.

Refund Method

All refunds will be processed to the original payment method used for the purchase. This includes credit/debit card payments, bank transfers, and digital wallet payments. Refunds cannot be issued to a different payment method or account.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

• Email: brucenigel@gmail.com
• WhatsApp: +94 71 013 5233
• Phone: +94 77 225 6655
• Address: 62/4, Thunhandahena Road, Korathota, Kaduwela, Sri Lanka